Chinese Perceptions of Information Quality On and Off the Internet: A View From the Second Decade of the Twenty-First Century

Abstract: The number of people using the Internet in China is large and continuing to grow. Cultural and social factors may affect the way in which the Internet is used in China. This study reports the results of a survey examining perceptions of the quality of information from the Internet and information from traditional text sources among Chinese users of the Internet. Results show that users perceive differences in the believability, accuracy, objectivity, reputation, appropriate amount, interpretability, representational consistency, concise representation, and access security of Internet-based and traditional text sources of information. For all of these dimensions except for appropriate amount traditional text sources were rated higher than Internet-based sources of information.

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Authors: Barbara D. Klein, Yi Maggie Guo, Chunyue Zhou