Issues in Updating an ERP System: A Case Study
Abstract: The Indianapolis International Airport has been using Oracle ERP for over 20 years. For a variety of reasons discussed in this case, the time has come to look for a replacement. This case study provides an overview of a situation at the Indianapolis International Airport involving the search for a new ERP solution. The System Development Life Cycle (SDLC) is followed using the waterfall approach, and assessments are made using the Multiple Criterion Decision Analysis (MCDA) technique. As a teaching case, questions are provided for students to answer including identification of alternative software and the development of a second MCDA for analysis and optimal solution identification.
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Authors: Fred Kitchens, Tom Harris
